Frequently Asked Questions
Registration
Ordering
Receiving Content
Phone Support
Account
Registration
1. What are the benefits of becoming a subscriber?
A. Ringaza offers two different programs, depending on your carrier.
- Carriers: AT&T, Sprint, Tmobile, Cellular One:
Ringaza offers the latest and greatest ringtones, wallpapers and text alerts. Becoming a subscriber of Ringaza allows you to save money while keeping up to date with the hottest ringtones and wallpapers on the market. A subscription with Ringaza gives you credits which you can choose to use on your choice of polyphonic or truetones, wallpaper, and fun text alerts. Users can also order individual ringtones and/or wallpapers through the A La Carte option. Everything you download at Ringaza is yours to keep as long as you want. Some cell phone providers who sell their own content put "expiration dates" on items like ringtones and wallpaper, and after a set number of weeks or months the item you downloaded is automatically deleted from your phone. With Ringaza, you can feel secure in knowing that your downloads do not expire. - Carriers: Alltel, Nextel, Boost, US Cellular
Ringaza offers 20 different text programs to Alltel, Nextel, and Boost customers. These different feeds range from Horoscopes to Hip Hop Music Alerts. How often text subscriptions are received depends on the particular text subscription selected . Horoscope subscriptions are delivered 5 days per week while all other text subscriptions are delivered 2 days per week. - Carriers: Verizon Wireless
Ringaza offers Hip Hop Music Alerts that are delivered 2 days per week. In addition Verizon Wireless customers may receive 20 additional credits per month to download multimedia Content (ringtones and wallpapers) if they have eligible internet and text enabled handsets. Please note that Verizon Wireless customers who do not own a Picture Messaging handset will not be able to download ringtones or wallpapers.
2. Can I purchase only one ringtone?
A. Yes, our A La Carte option allows you to purchase individual ringtones without signing up for a subscription with Ringaza. This way, you can still get the ringtone you desire and only pay one fee up front with no recurring charges. Simply click on the item (ringtone or wallpaper) you wish to purchase, enter your mobile number into the space provided, and then select Option #2 to purchase the item A La Carte. You will then be sent a PIN number via text message. Enter your PIN number on the following screen, and once the system has verified your PIN, you will be sent another message with instructions on how to download your purchase. A La Carte purchases are $2.99 per polyphonic download and $3.99 per truetone download.
3. How do I sign up for Ringaza?
A. To sign up for Ringaza, simply enter in your mobile phone number at any of the prompts on the screen . You will also be prompted for your mobile number once you click on a ringtone or wallpaper in the Search Results. After entering your mobile number in the space provided, you will be given the choice of either signing up to become a subscriber (Option #1) or purchasing your ringtone or wallpaper A La Carte (Option #2). Select the option you desire, and click on the box to both indicate you have read and agreed to the Terms & Conditions and certify you are at least 18 years of age, and a PIN number will be sent to your mobile phone via text message. Enter the PIN number on the following screen, and you will be prompted on how to continue to get your downloads once the system has verified your PIN.
Ordering
1. How do I sign up?
A. See "How do I sign up for Ringaza?" above.
2. Is there a charge to download a song?
A. Ringaza offers a variety of ringtones and wallpapers available for purchase either by joining the subscription program for a monthly fee or by purchasing songs or wallpapers for a onetime fee with the A La Carte option. The option to either become a subscriber (Option #1) or to purchase a single item A La Carte (Option #2) are given once you have clicked on a ringtone or wallpaper of your choice in the Search Results field.
3. Do I need a credit card?
A. Ringaza does not use credit cards to bill subscribers or A La Carte customers. Instead, purchases from Ringaza will appear directly on your wireless bill, appearing as a separate, additional charge from your wireless provider's normal monthly charges.
4. Can I place an order if I have a prepaid phone?
A. Many prepaid phones allow you to download items purchased through Ringaza. Howeversome cell phone providers do not allow downloads to prepaid phones, so check with your carrier BEFORE you make a purchase by calling their Customer Service.
5. How do I get the item I ordered from Ringaza?
A. Once you have entered your mobile phone number in the space provided after selected the item you wish to purchase, you will be sent a PIN number. Enter this PIN on the next page you are taken to and once the system has verified your PIN, you will be able to download the item you have just purchased, as well as any other items you select if you have opted for the subscription program. Your mobile phone must support wireless Internet (such as M-Mode, T-Zones, V-Cast, Sprint PCS Vision, Media Net, etc.) in order to download the item to your phone . In addition, if you have opted for the subscription program, you can also use your credits for text alerts that are automatically sent to your mobile phone every week. Horoscopes alerts are sent 5 times per week, while all other text alerts are sent 2 times per week.
Receiving Content
1. How do I download a ringtone?
A. If you have already subscribed to the Ringaza subscription program, you can log in to the site by typing in your mobile number and password, which could be your original PIN message or a password you selected, into the space provided on the top right of the home screen. If you have a subscription, once you log in, you should be able to see how many credits you have remaining under the "Welcome" notice at the top right. Then simply select your ringtone of choice and walk through the instructions provided. If you do not have a subscription, find a ringtone you wish to download and once you click on the song, enter your mobile number in the space provided. A PIN will be sent to your phone via text message. Enter the PIN code on the next screen. When you have completed the requested steps, Ringaza will send a text to your mobile phone with the download link.
2. How do I download a wallpaper?
A. Follow the steps above under "How do I download a ringtone?", clicking on a wallpaper of your choice instead of a ringtone.
3. Is text messaging required on a phone to receive items from Ringaza?
A. Your mobile phone must have text message capability in order to receive the PIN numberand WAP Download link for ringtones and wallpapers. Thus, text messaging is a requirement before you are able to set up an account. Also, you must have wireless Internet enabled in order to successfully download your mobile content using the WAP link we will send you once you purchase a ringtone or wallpaper. (The link allows you to retrieve the item.)
4. How frequently are text messages sent for the text program?
A. Text programs offered by Ringaza vary in frequency of texts, depending on the program. Horoscopes, for example, send out 5 texts a week, while all of the other texting programs send a text 2 times per week. Keep in mind you can always unsubscribe from a texting program by calling the Customer Service number (1-866-616-6076), and hitting option "2", "Unsubscribe from a service.". You can also send "STOP" to 75714 to unsubscribe as well as unsubscribe on Ringaza.com by clicking "unsubscribe" in the footer links.
5. Will my ringtones or wallpapers expire?
A. Your ringtones that have been downloaded onto your mobile device will NOT expire; you should be able to keep your ringtones indefinitely on your mobile until you manually delete them. However, the credits in the subscription program do not "roll over" into the next month, so it's a good idea to use all your credits each month to get the full amount of ringtones and wallpapers you are allotted. If you have credits remaining at the end of the month, those credits expire and are removed from your account. If you have not cancelled by the end of your subscription month, you are given a new set of credits on the first day of the next subscription month.
Phone Support
1. What cell phone providers does Ringaza support?
A. Currently, Ringaza supports AT&T, T-Mobile, Verizon Wireless, Sprint, Alltel, Nextel, US Cellular , Boost, and Cellular One.
2. Does my phone need to support wireless Internet?
A. You do not need wireless Internet on your mobile phone in order to receive text subscriptions, as long as text messages are supported. However, all ringtones and wallpapers do require wireless Internet in order to retrieve the item once the download link has been sent to your phone after purchase and or selection of ringtones or wallpapers from our catalogue.
3. Do I need to have text messaging on my phone to receive items from Ringaza?
A. Please refer to question 3 "Is text messaging required on a phone to receive items from Ringaza?" under "Receiving Content".
4. The download seemed to work, but I can't find it on my phone!
A. Your mobile phone may not have enough memory to effectively save the downloaded content. If you delete unused content, such as older ringtones or wallpaper, this will free up memory. Additionally, on some phones, confirmation is required for saving downloads. You may have to manually confirm that you want your mobile phone to save the downloaded content. Finally, check all possible areas where your phone might save downloaded content. Save locations vary depending on provider and model. If you are unsure as to how your phone works in this regard, contact your mobile provider for technical support.
Account
1. I forgot my password.
A. On the login homepage (www.Ringaza.com), click on the "I forgot my password" link in the top right corner of the screen. On the next screen, enter your mobile phone number and we will text you a new PIN immediately. Use the new PIN to log into your account with your mobile phone number, and once you are logged in you will be able to change it to a password of your choice.
2. Can I transfer my Ringaza downloads to another wireless device?
A. Downloads from Ringaza are formatted specifically for the device that was used to download ringtones or wallpapers initially and cannot be transferred to other wireless devices.
3. Can I buy a subscription for someone else?
A. Currently, gift subscriptions are not available through Ringaza. The ability to buy gift subscriptions may become available in the future, however.
4. When am I billed?
A. New subscriptions are billed immediately upon activation (charges appear on your wireless bill as a separate charge than your normal monthly charges from your provider). After the immediate billing for activation, your subscription is billed every 30 days until you cancel your subscription by utilizing any one of the methods outlines under "How do I cancel a subscription?" below.
5. Will I be charged for text messages?
A. Text messages you receive from Ringaza are not added onto your Ringaza charges. However, standard text messaging charges as relevant to your individual mobile provider may apply. Check with your wireless provider to get details about your texting plan.
6. What if I don't use all my monthly download credits?
A. Download credits are granted on your renewal date, and any unused credits which remain at month's end do not roll over into the next month. Therefore, it is a good idea to use all credits granted to your account before the end of every month to take advantage of all the downloads Ringaza has to offer.
7. How do I cancel a subscription?
A. You can cancel your subscription with Ringaza at any time. You have several options to do this: (1) Club subscribers may cancel their subscription by texting STOP to 75714; (2) You may cancel your subscription via the Website, at Customer Care [www.Ringaza.com/?action=unsubscribe ]; or (3) you may cancel your subscription via telephone toll free at (866) 616-6076, either through our interactive voice response system at any time or by contacting our Customer Service team directly Monday through Friday from 8am to 6pm Eastern Time. Subscription cancellation will become effective immediately when we receive the cancellation request for monthly subscribers, and all unredeemed credits will be forfeited. Services are not pro-rated for mid-month cancellations and no refunds will be given except as set forth in Refund Policy below.
